Storm Preparation Information

Dominion Virginia Power is preparing for a significant winter storm that could produce heavy, wet snowfall across a large part of the company’s service area that could cause widespread and extended power outages. The storm is expected to affect much of Virginia from late Wednesday into Thursday evening. The most significant snow and ice accumulations are expected along and to the west of the Interstate 95 corridor. Heavy, wet snow can weigh down trees and limbs, causing them to break and fall onto power lines. The company is mobilizing resources to prepare for the storm, and restoration efforts will begin as soon as it is safe to do so.

It is very important for Dominion customers to be prepared for the storm and focus on personal safety.

If the power goes out, customers should contact Dominion using any mobile device at or through the company’s toll free number, 1-866-DOM-HELP (1-866-366-4357). 

All downed lines and any items in contact with them should be considered energized and dangerous. It is best to stay at least 30 feet away from dropped wires and report their location as soon as possible by calling the company (1-866-DOM-HELP or 1-866-366-4357).  During the calls, customers should follow prompts that will connect them with company representatives. This will help provide accurate, exact information to direct crews to these locations.

Dominion urges customers to have a plan in place in the event of outages.  This includes having battery-operated radios and clocks, multiple flashlights, and extra batteries on hand

Generators should also be operated according to safe procedures and should never be run inside homes, crawl spaces, or other enclosed areas, including garages.

Other good sources of information from the company during and after the storm include Dominion’s Twitter feed,, and Facebook page,